TensabarrierOnline

Efficient Queue Lines = Satisfied Customers

Efficiency is a major factor in a person’s willingness to patiently wait in line. The consumer who believes they are waiting in an inefficiently managed queue line is likely to become irritated and disgruntled in less time than a consumer who believes he is in an efficient line.  It’s a simple fact that people do not like to wait. Whether the situation is a busy checkout line at the grocery store, a congested, bumper-to-bumper traffic intersection, or a doctor who is running late for an appointment, waiting is a source of distress and frustration.  When talking about stanchion guided queue lines, positioning is a common source of customer frustration. Most locations that use stanchions for line management position them in an orderly fashion, creating long straight lines with 90 … Read More