- Please be aware that vendors charge re-stocking fees of up to 30%, and returns will be subject to such fees.
- Freight in both directions is non-refundable
- No credit will be granted unless products are returned in re-sellable condition, and accepted as re-sellable by the vendor.
- Keep all original receipts and packing material, and re-use that packing material whenever possible
Tensabarriers and related products usually incur extensive shipping fees. Thus, please confirm, at the time you place your order, that you will be receiving exactly what you want. All returns require prior authorization. This written authorization is required prior to returning any goods for any reason. Please contact our Customer Service Department to receive a Return Authorization form. Please inspect your delivery immediately and note any possible damage prior to signing the receipt. In case of damage, please see our Damage Policy below. If you wish to return a product for any reason other than damage: