by Jeff Bliel | Apr 3, 2013 | Blog, Press coverage
In an age where consumers prefer to interact with technology, contact with an actual human being is becoming an antiquated — and often avoided — concept. But for those looking for the perfect balance between man and machine, or who miss a little bit of the human...
by Jeff Bliel | Mar 27, 2013 | Advice and knowledge, Blog, General news
Several recent industry reports and surveys tracking self-service trends have seen a jump in the use of automated self-services. According to an infographic compiled by 1-to-1 Media, “Self-Service is a growing global trend that’s helping customers to get the optimal...
by Kendal | Mar 7, 2013 | Blog
It’s just been implemented and already the effects of sequestration have hit hard. Lines at major airports have ballooned to 150-200% their normal size, creating delays and headaches for many travelers. According to the Customs and Border Protection agency...
by Jeff Bliel | Nov 21, 2012 | Blog
Ask customers to identify their most common frustrations in a grocery store and a wide variety of answers will abound. Many shoppers are annoyed by the arrangement of products within the store, or instances when stores re-arrange the merchandise. Others reserve their...
by Kendal | Oct 30, 2012 | Impulse Purchases
I was paroozing the internet today looking at ways to boost your customer’s impulse purchases when I stumbled upon Barbara Thau’s post , “‘Buy Me!’ 7 Ways Stores Get You to Make an Impulse Purchase“. Her statistic, 9 out of 10...
