Picture this, you’ve arrived at the airport ready for a quick security check. After a smooth check-in, you’re planning to shop and get a bite to eat while you wait for your flight. Couldn’t picture it? Unfortunately, waiting in line at an airport is unavoidable. Lines...
Several recent industry reports and surveys tracking self-service trends have seen a jump in the use of automated self-services. According to an infographic compiled by 1-to-1 Media, “Self-Service is a growing global trend that’s helping customers to get the...
Ask customers to identify their most common frustrations in a grocery store and a wide variety of answers will abound. Many shoppers are annoyed by the arrangement of products within the store, or instances when stores re-arrange the merchandise. Others reserve...
