The Nightmare of Waiting in Line at the Airport

The Nightmare of Waiting in Line at the Airport

Picture this, you’ve arrived at the airport ready for a quick security check. After a smooth check-in, you’re planning to shop and get a bite to eat while you wait for your flight. Couldn’t picture it? Unfortunately, waiting in line at an airport is unavoidable. Lines...

Sequestration’s Effect on Airport Queuing

It’s just been implemented and already the effects of sequestration have hit hard.  Lines at major airports have ballooned to 150-200% their normal size, creating delays and headaches for many travelers. According to the Customs and Border Protection agency...

The Biggest Customer Frustration at Grocery Stores

Ask customers to identify their most common frustrations in a grocery store and a wide variety of answers will abound. Many shoppers are annoyed by the arrangement of products within the store, or instances when stores re-arrange the merchandise.  Others reserve their...