Picture this, you’ve arrived at the airport ready for a quick security check. After a smooth check-in, you’re planning to shop and get a bite to eat while you wait for your flight. Couldn’t picture it? Unfortunately, waiting in line at an airport is unavoidable. Lines...
There will be more people standing in your checkout lines on Black Friday (and the Black Friday weekend) than there are normally, and these lines will take up more of your floor space. How will you handle this? You may need to do some physical reconfiguration to...
Because of the business potential, and safety risks, that are present during the Black Friday weekend, communication among your staff is more important than ever. Almost like planning for a big game, you should have regular staff meetings leading up to Black...
In planning for the Black Friday onslaught, store management personnel must implement a strategic plan which, at its core, answers these questions: How do you want customers to line up outside the store (prior to the store’s opening)? In what order will customers...
Several recent industry reports and surveys tracking self-service trends have seen a jump in the use of automated self-services. According to an infographic compiled by 1-to-1 Media, “Self-Service is a growing global trend that’s helping customers to get the...